Delivery

UK Delivery

Orders placed before 1pm Monday-Friday will be processed the same day. Orders placed after 1pm will be processed the following day or the first working day following a weekend. (excluding Bank Holidays).

Karcher Domestic Accessories and all Kranzle parts are currently taking 2-3 days to reach us.

Mainland UK Standard Delivery – Orders of in stock items will usually be dispatched within 2-3 working days on Royal Mail 1st Class Service. If you haven’t received your complete order within 10 working days please contact us.

Mainland UK Priority – Orders of in stock items will usually be dispatched within 1-2 working days on DHL Next Day Service or Royal Mail Special Delivery. Please note: We cannot guarantee a next day service to some UK destinations, including Channel Islands, Scottish Highlands and Northern Ireland. If you haven’t received your complete order within 5 working days please contact us.

To avoid confusion, dispatch times and delivery times are different. Our dispatch times allow us to pass on your order to our delivery agent before delivery. For example, Our Priority delivery service allows us 1-2 working days to hand over to our agent who will then aim to deliver the following day after handover. The majority of our orders are usually dispatched and delivered within the time frames listed above, barring any outside issues.

Delivery costs are per order regardless of size, value, weight or number of packages.

Stock Levels

Parts that are showing as “In Stock” are held at our shipping warehouse and can usually be dispatched to addresses within mainland UK on the same day if ordered before 1pm (excluding weekends and bank holidays).

Parts showing as “On Backorder” are typically stocked in the UK by our supplier and are usually dispatched by us within 2-3 days of receipt of order. If our supplier is out of stock we will send an email to advise of a delivery ETA.

Our stock availability is regularly updated to ensure it is as accurate as possible but it is not a live feed. In the unlikely event of us not being able to dispatch your order in the allotted time you will be notified as soon as possible.

Why is my order showing as On Hold?

When an order is placed on our website, it will have a status of PROCESSING applied to it, but has not been actioned. Once a member of the team takes ownership of the order, they will process the order and then change the status to ON HOLD to avoid duplication of the order by other members of the team. This also means your order is either waiting to be dispatched, or awaiting parts to arrive from our supplier. Once your order has been dispatched, your order will change to COMPLETED.

Delivery to Countries outside the UK

As of February 2023, we are no longer able to offer an overseas service for parts. We would recommend contacting your local agent in the first instance. Alternatively, a large number of customers use International Shopping and Shipping Companies to buy parts from us. The most popular is Shop&Ship from Aramex although other companies are available.

Specialist or Extraordinary Replacement Parts

Where delivery may be delayed due to extraordinary or a specialised part you will be notified on order. The delivery rate will still be charged and you will benefit from priority carriage, as soon as the product returns to stock it will be dispatched on a next working day delivery.

RFQ enquiries

Please note – we do not accept or respond to email enquiries for RFQ. Prices are listed on the relevant part information page and we cannot offer further discounts on these prices. Orders are to be placed through the website and paid for at time of ordering.

Contact Us

12/13 Town Green Lane
Settrington
Malton
North Yorkshire
YO17 8NR
septimus@septimus-spares.co.uk
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