Orders placed before 1pm Monday-Friday will be processed the same day.
Please note - due to new ordering systems at Numatic, orders are currently taking up to 14-16 working days to reach us, please bear that in mind when choosing your delivery option. - UPDATE Unfortunately due to ongoing issues with Numatic, we have now stopped selling Numatic parts/accessories. All existing orders will be fulfilled. Apologies for any inconvenience.
Sebo orders are currently taking 3-5 working days to reach us.
UK Economy (Free) – Orders will usually be dispatched within 3-5 working days. If you haven’t received your complete order within 10 working days please contact us for a replacement order. Please note that this applies to orders placed online only.
UK Standard Delivery (£4.95) – Orders will usually be dispatched within 2-3 working days. If you haven’t received your complete order within 10 working days please contact us for a replacement order.
UK Priority (£7.95) – Orders will usually be dispatched within 1-2 working days using special delivery, next working day courier or similar. Please note: We cannot guarantee a next day service to some UK destinations, including Channel Islands, Scottish Highlands and Northern Ireland. If you haven’t received your complete order within 5 working days please contact us.
Delivery costs are per order regardless of size, value, weight or number of packages.
Delivery to Countries outside the UK
Due to issues encountered from the UK leaving the EU, including increased costs from our carriers, we have had to change our way of processing overseas orders due to new tax and customs procedures.
As it would be extremely difficult and a lengthy process to change the automated payment system to account for size and weight of parcels, we have decided to implement the following procedure.
- Instead of paying for your order when at the checkout, no payment will be taken and a quote request will be sent to our sales team for processing.
- Our sales team will contact our delivery services for a price for carriage to your specified country. Once this is received our sales team will email you with this information.
- If you are happy to proceed, our sales team will raise a proforma invoice with payment information. Currently all overseas payments must be made by BACS/Bank transfer. We are currently unable to offer card payment options for overseas orders.
- Once payment is received your order will be dispatched.
In some cases there may be import duties and taxes to pay when the order reaches your country. Unfortunately we are unable to cover these, and it is up to the customer to pay.
Delivery charges apply to parts and accessories only. We are unable at this time to ship machines overseas due to restrictions placed on us by suppliers.
We cannot accept orders from the following countries.
- Cote d'Ivoire (Ivory Coast)
- Democratic Republic of Congo
- North Korea (Democratic People's Republic of Korea)
- Bosnia and Herzegovina
- Republic of Macedonia
Parts that are showing as "Available for Next Day Delivery" are held at our shipping warehouse and can be dispatched to addresses within mainland UK on the same day (if ordered before 1pm - excluding weekends and bank holidays). Please select UK Priority (£7.95) if you require this service.
Parts showing as "In Stock" are typically stocked in the UK by our supplier and are usually dispatched by us within 2-3 days of receipt of order.
Our stock availability is regularly updated to ensure it is as accurate as possible but it is not a live feed. In the unlikely event of us not being able to dispatch your order in the allotted time you will be notified as soon as possible.
Specialist or Extraordinary Replacement Parts
Where delivery may be delayed due to extraordinary or a specialised part you will be notified on order. The delivery rate will still be charged and you will benefit from priority carriage, as soon as the product returns to stock it will be dispatched on a next working day delivery.