Price Promise

At Septimus Spares, we are continually checking our spare parts prices against competitors to ensure you are getting the best deal. However, if you do find a spare part cheaper elsewhere, we are happy to try and offer a price match if possible. Please note, the 10% discount only applies to orders for parts already placed and paid through our website, and is not valid for initial email enquiries before purchasing. The 10% discount does not apply to machine sales.

Septimus Spares Price Promise Terms:

• The part must be “like for like” – it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.
• The part must be openly available through a UK based website with a facility to take orders and payments online excluding auction and marketplace sites such as eBay or Amazon.
• The part must be genuine and the price must not be a typographical error and must be for the same quantity as you have ordered.
• Our price promise is for the part including delivery to the mainland UK and excludes VAT.
• Our price promise is only valid for orders already placed through our website. Email enquiries do not qualify for the 10% price promise.
• Our price promise cannot be used in conjunction with Septimus Spares or competitor discount codes, promotions or clearance offers.
• We can only accept one (the first) request for a refund in conjunction with our price promise per product.
• The Septimus Spares Price Promise does not apply to machine sales.
• Septimus Spares reserve the right to alter or withdraw the price promise at any time without prior notice.

Price promise requests must be made by email in the correct format within 5 days (excluding weekends and national holidays) from the time and date the order was placed.

Price promise emails must be addressed to septimus@septimus-spares.co.uk, emails must be titled “price promise request” and then your order number (this is on all correspondence such as order confirmations and receipts).

The body text of the email must contain the part number and the website on which you have found a cheaper price on the same line. Price promise requests for multiple parts on the same order must be on separate lines.

On receipt of your email we will investigate within 3 working days and you will receive a confirmation email of the investigation result. If your request is valid we will refund the difference + 10% on the parts requested. Successful requests will be refunded within 5 working days of email receipt.

Genuine Parts Guarantee

We only supply genuine manufacturer approved spare parts and accessories, all of our spares are purchased direct from the manufacturer to ensure authenticity. In some cases manufacturers launch a line of unbranded fast moving accessories at reduced cost, where applicable we will automatically pick the suitable unbranded part and the cost savings are passed to you.