Price Promise
At Septimus Spares, we are continually checking our prices against competitors to ensure you are getting the best deal. We are confident that our prices are the best around and that you will not find a better price anywhere on the internet. But in the unlikely event that you find a spare part, accessory or machine cheaper elsewhere online we will not only match it, we will refund the difference plus 10%!
Septimus Spares Price Promise Terms:
- The product must be “like for like” – it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.
- The product must be openly available through a UK based website with a facility to take orders and payments online excluding auction and marketplace sites such as eBay or Amazon.
- The product must be genuine and the price must not be a typographical error and must be for the same quantity as you have ordered.
- Our price promise is for the product including delivery to the mainland UK and excludes VAT.
- Our price promise cannot be used in conjunction with and Septimus Spares or competitor discount codes, promotions or clearance offers.
- We can only accept one (the first) request for a refund in conjunction with our price promise per product.
- Septimus Spares reserve the right to alter or withdraw the price promise at any time without prior notice.
Price promise requests must be made by email in the correct format within 5 days (excluding weekends and national holidays) from the time and date the order was placed.
Price promise emails must be addressed to accounts@septimus-spares.co.uk, emails must be titled “price promise request” and then your order number (this is on all correspondence such as order confirmations and receipts).
The body text of the email must contain the part number and the website on which you have found a cheaper price on the same line. Price promise requests for multiple parts on the same order must be on separate lines.
Example:
On receipt of your email we will investigate within 3 working days and you will receive a confirmation email of the investigation result. If your request is valid we will refund the difference + 10% the products requested. Successful requests will be refunded within 5 working days of email receipt.
Genuine Parts Guarantee
We only supply genuine manufacturer approved spare parts and accessories, all of our spares are purchased direct from the manufacturer to ensure authenticity. In some cases manufacturers launch a line of unbranded fast moving accessories at reduced cost, where applicable we will automatically pick the suitable unbranded part and the cost savings are passed to you.